Help & FAQ

It’s free for 14 days from the first time you open it. After that it’s A$19 a year, on up to 3 phones. Cancel any time.

Nope. No email, no password, no sign-up. Just open maxlift.org and start lifting.

Android: tap Install when Chrome offers it, or open the browser menu (⋮) and tap Install app or Add to Home screen.

iPhone: open maxlift.org in Safari, tap Share (□↑), then Add to Home Screen.

There’s also an Add to Home Screen button in Settings → Use it offline.

Yes. Once you’ve opened it, the whole app is saved on your phone, so it works in a basement gym with zero reception. It updates itself next time you open it with signal.

Settings → Preferences: Weight (kg or lb), Week starts on, and Theme.

Settings → Subscription → Subscribe · A$19 a year. You pay on Lemon Squeezy’s checkout. They sell MaxLift for us and handle the payment and tax.

In your receipt email from Lemon Squeezy. It’s also in the Lemon Squeezy customer portal (sign in with the email you paid with).

Copy it, then paste it into Settings → Subscription → License key or code and tap Unlock. That needs signal once.

Settings → Subscription → Manage subscription, or go straight to the Lemon Squeezy customer portal. It won’t renew, and you keep access until the end of the year you’ve paid for. You can restart it from the same place.

Yes. Email report@maxlift.org within 14 days of any charge, renewals included, for a full refund. See the terms.

You can still look through everything: your log, plans and progress. Saving sessions and editing plans need a subscription.

Settings → Save my log always works, so your data is never stuck. Anything you’ve typed into a workout stays on the phone as a draft until you subscribe.

Only now and then. MaxLift checks your subscription about once a day when there’s signal, and keeps working offline for up to 30 days between checks.

One subscription works on 3 phones at once.

On the old phone: Settings → Save my log, and keep the file somewhere you can reach from the new phone (Google Drive, iCloud Drive, email it to yourself).

Still on the old phone: Settings → Subscription → Move to another phone. That frees its spot.

On the new phone: Settings → Import a plan or log → Choose file (.json) → Import, then paste your license key in Settings → Subscription.

It works on 3 phones at once, and they’re all taken. Free one up:

1. On a phone you don’t need it on any more, open Settings → Subscription and tap Move to another phone (tap twice). That needs signal.
2. Back on this phone, paste your license key into Settings → Subscription → License key or code and tap Unlock.
3. If a phone was lost, wiped or reset before you could move it, email report@maxlift.org from the email you paid with and we’ll free it up.

Settings → Save my log saves a file with all your plans and sessions. Keep it in your Files app, iCloud Drive or Google Drive. To bring it back, use Settings → Import a plan or log.

Do it every few weeks. Settings shows when you last did.

It can. Safari may wipe a website’s data if you haven’t opened it for about 7 days, unless it’s on your Home Screen. So add MaxLift to your Home Screen and keep backups.

It wipes your plans, log and settings from this phone, plus the offline copy of the app. It can’t be undone, so Save my log first.

If you’ve subscribed, it frees this phone’s subscription spot automatically when there’s signal.

1. Open your receipt email from Lemon Squeezy (or the Lemon Squeezy customer portal) and copy the license key again. Get all of it: it’s a long run of letters and numbers with dashes.
2. Paste it into Settings → Subscription → License key or code, check nothing’s missing at either end, and tap Unlock. You need signal for a moment.
3. If it says the key isn’t for MaxLift or it’s a test key, it came from a different purchase: use the key from your MaxLift receipt.
4. Still no luck? Email report@maxlift.org from the email you paid with and we’ll sort it out.

Your subscription has probably ended: cancelled, refunded, or a renewal didn’t go through.

1. Sign in to the Lemon Squeezy customer portal with the email you paid with and check your subscription. If a payment failed, update your card there.
2. If it’s ended, subscribe again from Settings → Subscription, then paste the license key from your newest receipt email and tap Unlock.
3. Think it should still be active? Email report@maxlift.org and we’ll check.

Your log is safe either way: you can still look through everything and Save my log.

Logging workouts never needs signal. Unlocking, moving your subscription and sending feedback do.

1. Check you’re on Wi-Fi or mobile data, and flight mode is off.
2. Open any website to check the connection really works. Gym Wi-Fi often wants you to sign in first.
3. Go back to MaxLift and tap the button again.

1. Open the link by tapping it in the message you got. Don’t retype it: one wrong character breaks it.
2. If you copied it, copy the whole thing again, including everything after the #.
3. A code only works on the phone it was made for. If it says it was made for another phone or it’s an old code, email report@maxlift.org and we’ll sort out a new one.

1. Get signal (Wi-Fi or mobile data), then tap Move to another phone again in Settings → Subscription.
2. If it happened while deleting your data, tap Try again once you’ve got signal. Nothing is deleted until you choose.
3. If you deleted anyway, or the phone is lost or reset, email report@maxlift.org from the email you paid with and we’ll free its spot.

1. Copy the whole link again. Plan links are long and the plan itself is in the part after the #, so a link that’s cut short won’t open.
2. Tap it, or paste it in MaxLift: tap the MaxLift logo, then Import a plan → Paste a plan link → Open link.
3. Still broken? Ask whoever sent it to share it again, or to send the plan file (Save plan file). Open that with Import a plan → Choose plan file.

1. Pick the file Save my log made: it ends in .json, like maxlift-log-2026-10-20.json. Screenshots, spreadsheets and other apps’ files won’t work.
2. If it says the file is from a newer version, open MaxLift with signal, close it and open it again so it updates, then try again.
3. If it says it’s a full backup, use Import a log, or Settings → Import a plan or log.
4. If it says it’s damaged or not valid, the file got cut short or changed. Save a fresh one on the phone it came from (Settings → Save my log), and don’t open or edit it in another app on the way.
5. If it says it couldn’t import, nothing was changed: free up some space on your phone and try again.

1. Don’t close MaxLift: your sets are still there.
2. Tap Complete session again.
3. If it keeps failing, your phone may be out of storage. Free up some space (old videos and apps are the big ones), then try again.
4. Once it’s saved, back up: Settings → Save my log.

Your message stays in the box while you sort it out.

1. If it says too many messages, wait a minute or two, then tap Send again.
2. If the screenshot is too big or isn’t an image, tap Change screenshot and pick a normal phone screenshot.
3. If it says No signal, get Wi-Fi or mobile data and tap Send again.
4. Still won’t go? Email report@maxlift.org instead.

1. Tap Share as image again.
2. Update your phone and its browser (Chrome or Safari), then try again: older ones can’t always make the image.
3. Or just take a screenshot of the workout summary.

Your data is still on your phone. Try these in order:

1. Tap Reload.
2. Still broken? Close MaxLift completely and open it again with signal, so it can update to the latest version.
3. Save your log: Settings → Save my log, or the Save my log button on the error screen.
4. Last resort, only after saving your log: Delete all my data (in Settings, or on the error screen), then bring your log back with Import a log and your backup file.
5. Let us know so it gets fixed: email report@maxlift.org or use Settings → Feedback → Report a bug, with a screenshot and what you were doing.

Only on your phone. There’s no account, no tracking and no cookies, and we never get a copy of your log. More on the privacy page.

Sorry, no. We never have it, so we can’t recover it. Your backups are the only copy, and they’re files you keep.

Settings → Feedback → Report a bug or Suggest an idea. It goes straight to the person who makes MaxLift.

Email report@maxlift.org. Questions, problems, ideas: all welcome.